We accept returns within 14 days of delivery.

Conditions:

Item must be unused and in original packaging.

Proof of purchase required.

Certain items are not eligible for return if opened or customized.

Process:

Contact support@ebonyaroma.com with your order number and reason.

Wait for return approval and instructions.

Send the item to the address provided.

After inspection a refund is issued to the original payment method.

Shipping:

Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Non-returnable:

Gift cards.

Personalized items.

Items marked final sale.

Damaged or wrong items:
Report within 48 hours of delivery. Include photos.